Returns & Exchanges Policy
At Levin Furniture & Mattress, we want you to love your home, which is why we offer a comprehensive return policy for items that do not meet your expectations. Please review our guidelines regarding timeframes and restocking fees to ensure a smooth transition for your new furniture.
Review Eligibility
Ensure your item is within the 7-day return window for furniture or the 120-night sleep trial period for select mattresses.
Contact Customer Support
Reach out to our Care Team via phone or through our online portal to initiate your return request and receive a Return Authorization.
Schedule Pickup or Drop-off
Coordinate a professional pickup for large furniture items or return smaller accessories directly to any Levin Furniture showroom location.
Inspection and Refund
Once items are inspected and confirmed in original condition, your refund will be processed to the original payment method, minus applicable delivery or restocking fees.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing