Frequently Asked Questions
Everything you need to know about shopping with Levin Furniture & Mattress.
What is the Levin Furniture delivery process?
We offer several delivery options, including our professional White Glove Delivery service. Our team will deliver, assemble, and place your new furniture in your room of choice and remove all packaging materials. You will receive a time window notification prior to your scheduled delivery date.
Do you offer financing options for large purchases?
Yes, we provide flexible financing options through the Levin Furniture credit card, subject to credit approval. This allows you to enjoy your new furniture now and pay over time with monthly installments.
What is your return and exchange policy?
We want you to love your home. If you are not satisfied, stock furniture items can be returned within 7 days of delivery or pickup, subject to a restocking fee. Please note that custom special orders and clearance items are final sale and cannot be returned.
How does the 'Grand Central' Mattress Sleep Trial work?
We offer a 120-night Sleep Protection Guarantee on select premium mattress sets. If you are not comfortable after a minimum 30-day trial period, you may exchange your mattress for a one-time re-selection of equal or greater value.
Can I track my furniture delivery order?
Absolutely. You can use our 'Track Your Delivery' tool on our website by entering your phone number or order number to see the real-time status of our delivery truck on your scheduled day.
Does Levin Furniture offer a protection plan for stains and damage?
Yes, we offer Uniters Furniture Protection Plans that cover accidental stains, rips, tears, and burns for up to 5 years. We highly recommend adding this to your purchase to protect your investment from life's little accidents.